How AI chatbots are paving the way for best customer service practices.
What is an AI chatbot?
From the past few years, businesses have seen a surge in customer requests and an increase in customer care demand. With growing consumers, customer care services become priorities for businesses. But not all businesses, especially startups, can afford traditional methods of customer care services. But there is a way startups can provide the best customer care facilities without compromising on the low budget. The answer is AI chatbots.
These chatbot services like Kapture Chat are software used by businesses to provide automated customer interactions. Online chatbots help businesses to conduct on-line chat conversations with customers without the presence of a human agent. Using chatbots not only saves company spending but also increases productivity and brings in more revenue.
Why your startup needs an AI bot
- They help startups provide 24/7 customer assistance
One of the best features of an intelligent chatbot is that it works from anywhere and at any time. Customers appreciate and value businesses that provide them 24/7 customer assistance. But with traditional methods of customer service providing 24/7 assistance becomes very challenging especially if it is a startup. Investing in a chatbot service is one of the most feasible ways for startups to provide 24/7 assistance to their customers. Chatbots help businesses to keep a consistent and constant stream of communication between the brand and the customer.
2. Helps to generate and nurture leads
Generating leads and nurturing leads are the two most important targets for startups. Every time a ticket is raised intelligent chatbots use keyword targeting to find out if there are any potential leads. Based on the customer history databases AI bots have the ability to understand and analyze what people need, which helps them ask the right questions and quickly convert leads into end customers. Apart from generating new leads they also help nurture them by keeping a constant check on them periodically. This allows businesses to categorize leads based on relevance, timeline, etc. which then prevents startups from dealing with time-consuming leads. This also saves costs and time used in traditional lead generation methods.
3. They increase customer engagement and brand awareness
Keeping customers engaged in a business is very crucial to bring in revenue. It not only increases profitability but also makes sure that customers keep coming back to make purchases and this leads to an increase in customer engagement rates. Chatbot services are a must-have if you are looking for a drastic increase in customer engagement rates. Increasing customer engagement also leads to an increase in customer spending and customer loyalty. AI bots are very flexible which makes the integration process very smooth. Keeping customer engagement high also allows businesses to build better awareness about the brand itself.
4. They help provide a personalized touch to your customers
Did you know that Intelligent chatbots can deliver a more personalized experience to your customers?. They can access customer interaction history to get a better contextual understanding of the customer’s needs. By accessing customer interaction history and customer activity these bots can also pitch in products or services that the customers might prefer based on their purchase history. AI Chatbot services are multilingual and use Natural language Processing to better understand what customers are saying. This not only adds a personal touch because of the relevant information but also paves the way to advertising a product directly to the customers. These chatbots also facilitate live-chat transfers when agent help is required.
5. They help you save customer care costs
Businesses spend nearly trillions to cater to billions of customer queries/requests, all of which can be easily reduced by using intelligent chatbots. Unlike traditional methods of customer care service that require infrastructure, employee training, monthly pay, chatbot services only require a one-time investment and are also easy to integrate. With increasing customer care needs businesses need a highly efficient customer care service that caters to every need of the customer at all times. Having an AI bot helps businesses to handle enormous amounts of customer queries in no time.
Are you looking for ways to increase customer engagement using AI bots? Your quest for the best AI bot ends with Kapture Chat. Click here to book a demo.