Did you know that according to a report by Adweek Platforms equipped with chatbot functions can boost brand awareness, sales/lead generation, marketing engagement, and customer support? For companies to stay in business it is important to make improvisations according to the era. The 21st century is all about computers and automation. With every passing day, thousands and thousands of businesses are moving towards efficient automation of business operations. Using the right technology has now become more important than ever. …


What are no-code chatbots?

With the growing need for efficient customer care support, intelligent chat applications like Kapture Chat are becoming more and more prevalent across organizations. These artificially intelligent chatbots have not only significantly reduced customer care costs but have also helped businesses provide the best and the most efficient help desk support there is. Since they have become so prevalent across businesses and their customer care teams have gained an immense amount of value and fame. Now they have become the must-have tools, especially with low-code chatbots. …


What is a Chatbot?

Chatbots are artificially intelligent chat applications that help people have conversations on virtual spaces and platforms. Chatbots help organizations and people communicate seamlessly and in virtual spaces. They are driven by artificial intelligence and machine learning which not only makes them very intelligent and efficient but also makes them the most cost-effective customer management tools in the 21st century. Advanced AI bots like Kapture chat also have Natural language processing abilities that help them provide a more conversational tone along with a human-like touch to their responses. …


Artificially intelligent chatbots have become the go-to solution for business automation software these days. These intelligent chat applications help businesses provide the best possible customer care services due to the natural language processing abilities and machine learning features. Conversational bot’s natural language processing abilities help them better understand the tone and structure of customer conversation due to which they are able to produce contextual responses and facilitate better remediation to customer care tickets.

AI chat applications have become a must-have for businesses looking to automate business processes. Opting for smart AI chat applications like Kapture chat helps businesses streamline their…


How to Keep Your Business Going During the Pandemic

The covid-19 pandemic has caused a lot of damage. These damages range from economic imbalance to poor customer care services. Businesses are now slowly exploring ways through which they can increase profitability and restore the damages done. One of the best ways in which businesses can cope up with the damages of the pandemic is by making smart choices like artificial intelligence. Artificial intelligence bots like Kapture chatbot are one of the best choices for businesses looking for cost-effective ways to provide customer care services. …


Recently, new tools designed to simplify the interaction between humans and computers have hit the market: Chatbots and virtual assistants are some of the industry’s newest tools designed to simplify the interaction between humans and computers.

What exactly is the chatbot?

A chatbot is defined as an AI-based computer that simulates human interaction. They are also known as digital assistants that understand human capabilities. Bots interpret and process the user request and give prompt relevant answers.

Bots can through voice as well as text can be deployed across website, applications and messaging channels such as Facebook Messenger, Twitter, Whatsapp, etc.


The first and most important thing for a business is an efficient help desk management system that strives towards providing customers the best service desk experience. In the 21st century, there is no room for poor customer care support and artificially intelligent systems make sure of this. Artificially intelligent chatbots have become a must-have tool for the 21st-century customer care support teams. These bots leave no room for errors or poor service and are able to significantly cut down on customer care costs. They have become an important part of customer relationship management systems everywhere.

How chatbots improve customer service:


Be it e-commerce, real estate or even the education sector, almost all industries are going remote as an effect of the pandemic. Just like the way the mode of these industries has changed even customer service has taken a toll and is constantly trying to adapt to the new normal. Though a very few businesses have adapted to the new phase of help desk management not all have the resources or the right tools to adapt to this ever changing customer service needs.

Hybrid AI agents are one of the best customer service tools that combine an AI Chatbot and…


How virtual assistants redefining the gaming industry

The gaming industry is expanding dramatically with more and more people getting into gaming every day. When there is increased demand for gaming services it becomes challenging and chaotic for gaming companies to handle so many customers (or in this case gamers) and their customer service requirements. With the growing number of gamers, gaming companies tend to face a wide range of help desk support issues like lack of customer service agents, decreased first call resolutions, increased response times, a huge number of unattended tickets, etc. …


What are B2B Chatbots?

B2B bots are one of the most efficient help desk management tools that provide the best customer experience. But the question remains — How could a chatbot help B2B business? B2B chatbots are intelligent chat agents that help businesses in numerous ways. From reducing employee training costs to increasing agent productivity B2B bots are a one-stop productivity tools that help businesses increase their profitability in the long run. These intelligent bots not only save time but also increase efficiency and help brands create a positive brand image. These AI chatbots possess Machine Learning abilities and Natural…

Kapturechat

Kapture Chat is the chat software designed for your business and to improve your customer support metrics.

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